Who we are
This policy explains how Silver Diamond Detail LLC (“Silver Diamond Detail,” “we” or “us”) collects, uses and shares information when you visit silverdmobiledetail.com, request a quote, or contact us by phone, text or email.
We are an auto detailing and window tint business based at 21806 99th Ave SE, Snohomish, WA 98296, offering mobile service across Snohomish and King County.
Information we collect
Information you give us
When you request a quote, book an appointment or get in touch, we receive the information you choose to share. That usually includes:
- Your name, phone number and email address
- Your vehicle details, such as year, make and model
- The services you are interested in and any notes about the job
- The address for a mobile appointment, if you book one
- Whether you agreed to receive text messages from us
- Anything else you send in a call, text or email, such as photos of your vehicle
Information collected automatically
This website is hosted by Vercel. Like any web host, Vercel receives standard request information when your browser loads a page, such as your IP address, browser and device type, the page requested, and the date and time of the request. This information is used to deliver pages, keep the site secure and troubleshoot problems.
What this site does not use
This website does not use analytics tools, advertising pixels or tracking cookies. The site’s own fonts are served from our host, so our pages do not request an outside font service.
Two features on this site involve other companies: the quote form, which is provided by FilmIQ, and our Google reviews. Both are explained below.
How we use your information
We use the information we collect to:
- Answer your questions and prepare quotes and estimates
- Schedule appointments and do the work you ask for
- Contact you about your appointment and your service, including estimate and invoice links
- Send text messages, if you have agreed to receive them (see Text messages)
- Keep a record of the work we did on your vehicle
- Operate this website and keep it secure
- Meet our legal, tax and accounting obligations
Quote form, records and texts (FilmIQ)
We use FilmIQ for three things: our Request a Quote form, our customer and job records, and the system we use to send service texts, estimates and invoices. FilmIQ handles this information for us so we can run the business.
The quote form
The form is displayed inside a frame served from app.filmiqapp.com. When you fill it out, the information you enter goes to FilmIQ and then to us so we can respond. That includes your name, phone number, email address, vehicle details, service details and your choice about text messages.
While the form is loaded, it is served by FilmIQ, not by this website. FilmIQ receives the standard request information your browser sends, and the form may load its own scripts, fonts and cookies under FilmIQ’s own policies. Some of these, such as fonts, may come from other services that FilmIQ uses.
If you would rather not use the form, you can call or text us at (425) 588-8504 or email fredy@silverdmobiledetail.com instead.
Records and messages
Our customer and job records, such as your contact details, vehicle details and the work we do for you, are kept in FilmIQ. When we send you a text, an estimate or an invoice, it goes out through FilmIQ, which uses a text messaging provider to deliver texts.
Google reviews
Some pages show our rating and reviews from our Google Business Profile. Our server retrieves that rating and review content from Google through the Google Places API. The request comes from our server, not from your browser, and does not include any information about you.
Reviewer profile photos work differently. They load directly from Google’s servers in your browser, so Google receives your IP address and basic browser information when those photos load. Google handles that information under the Google Privacy Policy.
Links to Google Maps for directions, and links to read or leave a review, are ordinary links. They take you to Google only when you click them.
Links to other sites
This site links to our Instagram profile, to Square for eGift cards, and to Google Maps. These are ordinary links. No code from Instagram or Square runs on this site. When you follow one of these links, you leave our site, and the other company’s terms and privacy policy apply.
eGift card purchases happen on Square, under Square’s terms and privacy policy.
Text messages (SMS)
You can opt in to text messages from Silver Diamond Detail LLC by checking the optional SMS consent box on our quote form, or by texting us at (425) 588-8504. Our text program sends transactional messages about your service request: appointment confirmations, scheduling changes, pickup notifications, job status updates, estimate and invoice links, and replies to your questions. We do not send marketing texts through it.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
FilmIQ and the text messaging provider it uses send our texts for us. They handle your mobile number and consent on our behalf, only to deliver our messages.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive texts is not a condition of purchase. The full details are in our SMS Terms.
We do not sell your information
We do not sell your personal information, and we do not share it with advertisers or data brokers. That includes your mobile number and your SMS consent information.
How long we keep information
We keep customer and job information for as long as we need it to serve you, to answer questions about work we have done, and to keep the business and tax records the law requires.
Standard request logs are kept by our web host for a limited time under its own retention settings. If you would like us to delete your information, see Your choices and rights.
Your choices and rights
You can contact us at any time to:
- See your information. Ask what information we have about you.
- Correct it. Tell us if something we have is wrong or out of date.
- Delete it. We will delete what we are not required to keep for legal, tax or accounting reasons, and let you know if we have to keep anything.
- Stop text messages. Reply STOP to any text from us, or ask us by phone or email.
We may need to confirm it is you before acting on a request. There is no charge, and asking will not change the service you receive.
Children’s privacy
This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.
Security
We take reasonable steps to protect the information you share with us, and this site is served over an encrypted HTTPS connection. No website, email or text message is completely secure, so please do not send payment card numbers or other sensitive financial details by text or email.
Changes to this policy
We may update this policy when our website or the way we handle information changes. When we do, we will post the new version on this page and change the “Last updated” date at the top.
Contact us
For questions about this policy or a request about your information, contact us:
- Business
- Silver Diamond Detail LLC
- Address
- 21806 99th Ave SE
Snohomish, WA 98296 - Phone
- (425) 588-8504 (call or text)
See also our Terms & Conditions and SMS Terms.